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NOTE: We only ship the self study books to North America
The Crisis Management & Communication Discipline addresses crises that are managed primarily by top management and at a strategic level of the organization.
Crises may emerge as a result of inadequately managed incidents that are allowed to escalate in scale, duration and impact. They may also be the product of multiple incidents that present new types and compound levels of risk. For all of these, crisis management is essentially and primarily a strategic function.
The communications element of this discipline focuses on the strategies, key messages and communications with the varied audiences and interested parties of the organization.
While there doesn’t presently exist any international standards that specifically address the discipline of crisis management and communicationons, many of the published management system standards do include requirements and guidance on the role of top management in governance as well as communication requirements. The courses ICOR offers in this discipline reference those standards and other best practices.
2 day instructor-led course / Blended Learning
*ANSI Accredited ISO 22301 Crisis Communication Planner Certificate
Disponible en Español
Audience: Those who work in public relations, communications, and those responsible for planning communications before, during, and after an incident.
Description: Understanding the elements of communicating during a crisis or incident is an essential planning component for every organization.
This course provides valuable information on how to protect an organization's reputation, the role of the spokesperson(s), message development, how to write the communications plan, and includes a crisis communication plan template. Click for brochure
2 week “live” eLearning course
Audience: Those who work in public relations, public affairs, communications, business continuity management, emergency management, risk management, and strategic planning.
Description: An introductory course designed to help professionals better understand and learn how to use social media effectively. Integrating social media into crisis management and crisis communication is a must because if significantly improves an organization's crisis readiness and paves the way for a successful recovery. No organization can afford to ignore how social media influence public perception and stakeholder action in times of crisis. Click for brochure
3 day instructor-led course / 8 course eLearning series
Audience: This course is ideal for management responsible for leading their organization during a crisis, public sector personnel, professional communicators, and those in public affairs or public relations.
Description: Understanding the elements of crisis management and communications is crucial to adapting and responding appropriately when faced with managing an incident.
The Crisis Management and Communications professional course teaches useful strategies and techniques for analyzing situations and making difficult decisions with limited time, information, and resources while managing an incident and leading teams. Click for brochure